Refund Policy

1. Commercial Basis for Fees

Nvantis provides professional advisory services. Fees charged by Nvantis represent payment for the reservation and deployment of senior advisory time, specialist expertise, and the preparation of analysis, strategy and deliverables on the client's behalf.

When a client books a consultation, pays a deposit, commits to a retainer or approves a project milestone, Nvantis allocates senior capacity and, where applicable, begins preparatory work. The value delivered is the time, expertise and output of that work — not a commercial outcome. Nvantis does not guarantee any particular business result, transaction, partnership, funding outcome or third-party decision. Fees are not refunded on the basis that a project did not proceed, that a proposed partnership or transaction did not complete, or that a counterparty declined to engage, because no commercial outcome is ever guaranteed by Nvantis.

This policy sets out the specific circumstances in which a refund may be considered, and those in which fees are non-refundable.

2. Consultation and Booking Fees

Fees paid to book a strategy consultation or advisory session are non-refundable once the booking is confirmed, except in the following circumstances:

• The client cancels the booking at least five business days before the scheduled date. In this case, the fee will be credited in full against a rescheduled session booked within 60 days of the cancellation. A cash refund will be issued only if Nvantis is unable to offer a suitable alternative date within that period.
• Nvantis cancels the session. In this case, the client will be offered a rescheduled session at no additional charge, or a full refund if rescheduling is not possible or not acceptable to the client.

Cancellations made less than five business days before the scheduled session are not eligible for a refund or credit.

3. Deposits and Mobilisation Fees

Where a proposal or statement of work requires the client to pay a deposit or mobilisation fee before work commences, that payment is non-refundable once Nvantis has begun preparatory work, including but not limited to team allocation, research, stakeholder briefing, or the preparation of initial materials.

If the client cancels the engagement before Nvantis has commenced any preparatory work, and provides written notice of cancellation within five business days of the deposit payment, Nvantis will consider a refund of the deposit less any reasonable administrative costs incurred.

Deposits are not refundable on the basis that the client's internal priorities changed, that budget was withdrawn, or that a third party whose involvement was anticipated did not proceed.

4. Retainer Cancellation and Notice

Advisory retainers are billed in advance for each period (monthly or as otherwise agreed in the relevant proposal or statement of work). The retainer fee for any period already commenced is non-refundable, as it represents reserved senior capacity for that period regardless of the volume of work requested.

A client wishing to cancel a retainer must provide written notice of not less than 30 days before the next billing date. Notice given after the billing date has passed will take effect at the end of the following billing period, and the fee for that period will be charged in full.

Where a retainer has been prepaid for a fixed term and the client cancels before the end of that term, fees for the remaining periods are not refundable unless Nvantis agrees otherwise in writing.

5. Project Milestone Fees

Project-based engagements are typically structured around defined milestones, each with an associated fee payable on completion of that milestone or at the date specified in the proposal or statement of work.

Once a milestone fee has been invoiced and paid, it is non-refundable. The milestone fee represents payment for the work completed and delivered up to that point in the engagement.

If the client pauses or cancels the engagement after a milestone has been completed and paid, no refund is due for that milestone. Fees for future milestones that have not yet been invoiced will not be charged, subject to the termination provisions in the relevant proposal or statement of work.

6. When Nvantis Ends an Engagement

If Nvantis terminates an engagement for reasons other than the client's breach, Nvantis will refund any fees paid in advance that correspond to work not yet commenced or delivered at the date of termination. Nvantis will retain fees for all work completed, deliverables issued, and time reasonably allocated up to the termination date.

Nvantis will not be liable for any losses, costs or damages arising from the termination of an engagement beyond the obligation to refund unearned advance fees as described above.

7. When the Client Ends an Engagement

If the client terminates an engagement for any reason other than Nvantis's material breach, the following applies:

• All fees for work completed and deliverables issued up to the termination date are payable in full and are non-refundable.
• Where work is in progress at the termination date, Nvantis will invoice for the proportion of the relevant milestone or period fee that corresponds to work completed, calculated in good faith.
• Any advance fees paid for work not yet commenced will be refunded, less any reasonable costs already incurred in preparation for that work.
• Deposits and mobilisation fees are not refundable on client-initiated termination, as described in section 3.

8. Fees That Are Never Refundable

The following are not eligible for refund under any circumstances:

• Fees for consultations or sessions that took place as scheduled.
• Fees for completed milestones or deliverables that have been issued to the client.
• Retainer fees for any period that has commenced.
• Deposits where preparatory work has begun.
• Any fee where the client's reason for seeking a refund is that a commercial outcome — including a transaction, partnership, investment, contract award, or third-party decision — did not materialise. Nvantis provides advisory services and does not guarantee outcomes.
• Any fee where the client's internal circumstances changed, including changes in strategy, leadership, budget, or organisational priorities.
• Payment processing fees charged by Stripe, Inc., which are not collected by Nvantis and are not within Nvantis's control.

9. How to Request a Refund

Refund requests must be submitted in writing to [email protected] within 14 days of the event giving rise to the request. Requests submitted outside this window will not be considered.

Your request should include:

• Your full name and organisation name.
• The invoice number or booking reference to which the request relates.
• The amount paid and the date of payment.
• A clear description of the grounds for the refund request, with reference to the relevant section of this policy.

Nvantis will acknowledge your request within 5 business days and will respond with a decision within a reasonable period. Where a refund is approved, Nvantis will confirm the amount and the method of repayment.

10. Refund Processing Time

Approved refunds will be processed within 14 business days of the date on which Nvantis confirms the refund in writing. Refunds are issued by the same method as the original payment where technically possible. Nvantis is not responsible for delays caused by the client's bank or payment provider once the refund has been initiated.

11. Changes to This Policy

Nvantis may update this Refund Policy from time to time. The date at the top of this page indicates when the policy was last revised. The version of this policy in effect at the time a fee is paid governs any refund request relating to that payment.

12. Contact

All refund requests and related enquiries should be directed to:

DAWN JON Inc. (trading as Nvantis)
Geneva Place, Waterfront Drive, Road Town, Tortola, British Virgin Islands
BVI company number: 2098110
[email protected]